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Home > Terms & Other Resources > Terms and Conditions

Terms and Conditions

Description and Condition

All our books are first edition, original condition as well as original condition art and prints as authorised by the artist unless otherwise stated. We do not provide highly detailed descriptions as photographs make it easier. We can provide a detailed set of photographs. If you would like more details of what points makes a particular book a first edition or particularly rare and valuable, please ask. We only sell very good or better, of collector/investment condition, thus our prices on some items are quite high. There are often the "usual" common flaws to specific titles experienced most collectors are already aware of, most often related to age and use. We will only note unusual or serious flaws we think has on effects the value. If for any reason you are unhappy with a purchase, please return it for a refund.

Payment

Unless otherwise agreed, full payment is due at time of the order. Items remain for sale to other customers until full payment is received. We accept Pay Pal and bank transfers. Please add 4% to the Pay Pal total to cover their fees. Bank transfers within the UK are free, but if paying from overseas make sure to pay the fees as sender.  If you require international bank transfer details, please email us. Non-payment of fees and payment will delay shipping of your order.  We accept payment in dollar and Euros if arranged in advance. Please ask.

Returns

Returns are allowed within 14 days of receipt of the item, subject to approval. Returns must be sent signed-for and tracked. The item must be in the same condition as originally sent or there may be a restocking fee. The purchase price will be refunded within one week of receipt of the item. Customer pays the return shipping costs. Returns are not allowed on purchases that have been discounted, promoted "on sale" or indicated as “clearance stock” unless there has been a mistake or omission on our part.  If you have any questions or concerns about an item, please ask BEFORE the purchase. 

Shipping

Our nearest post office is 20 miles. We typically ship Mondays and Thursdays, but dispatch time can take up to 5 working days. If you require the item quicker, please ask about our expedite services which incur extra charges.  Shipping is first class UK, delivery in 1-3 days and economy world-wide which can take as long as 20 working days, though averages around 10. If you prefer a faster service please ask for signed-for, tracked or international expedite service which incur extra charges from those shown.  Please ensure your ship to address is correct as is the same as you’re banking/Pay Pal address as this is the default address we ship to. 

Insurance

Items are shipped uninsured and not tracked. Tracked and signed-for are an extra charge. We do not accept any responsibility for items damaged or lost in shipping unless insurance has been arranged. 


Appraisals and Valuations

We can provide valuations on books and art within our particular genre. This can be on an item you just purchased from us.  We have some 20 years collecting experience and 14 years as a professional book and art dealer.  We have an excellent publically recognized reputation. It is very important to have a formal valuation on record before an actual loss as it will aid in achieving maximum replacement value from the loss adjustor.  General dealers and auction houses are not necessarily expert in specific authors and art genres. It is important to understand you are insuring or claiming for the replacement value, not simply the value at the time of loss. Some items are truly one of a kind and not easily replaceable.

Appraisal Fees are 5% of the valuation amount for items up to £15,000 in value, dropping to 3% over this. Minimum charge is £100.  We will provide a certificate of current value which includes authentication of the item. Contact MarkFaith@FestivalArtandBooks.com for more information on appraisals. 
 
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